RETURNS & EXCHANGES

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RETURNS POLICY

Return, exchange, cancellation and refund policies

  1. Once your Offer has been accepted, same will not be capable of being amended or cancelled and you will be held liable for the full value of the Order; provided that if:
    • section 17 of the CPA applies to your Order, then you shall be entitled to cancel such Order, subject to Sissy Boy’s right to impose a reasonable charge for the cancellation thereof, in accordance with the provisions of section 17 of the CPA; and/or
    • section 44 of the ECT Act applies to your Order, then you shall be entitled to cancel your Order within 7 (seven) days after the date of the receipt of the products.
  2. In the event that the user exercises its rights in terms of clause above:
    • the only charge that may be levied on the user by Sissy Boy is the direct cost of returning the products; and
    • if payment for the products has been effected by the user prior to it exercising its right referred to therein, then the user is entitled to a refund of such payment, which refund must be made within 30 (Thirty) days of the date of cancellation.
  3. Products may only be returned by the user in the following circumstances:
    • if the product is not defective or an incorrect product is delivered to the user, within 28 (Twenty Eight) days of delivery of the product to the user; provided that:
      • the user notifies Sissy Boy that they are returning the product to it within 48 (Forty Eight) hours of delivery of the product to the user in the manner contemplated on the following page of the Website: http://www.sissyboyjeans.com/customer-care/returns; and
      • all tickets and tags are still attached to the product; and
      • the product is in the original saleable condition it was in when delivered to the user; and
      • the user is in possession of valid proof of purchase of the product.
      • In the event of any dispute as to whether the provisions of this clause 3 have been complied with, then such dispute shall be determined by Sissy Boy, utilising its reasonable discretion; or

    • if the product is defective, in which event:
      • the user will be required to:
        • Complete the form on this page
        • Return the defective product to Sissy Boy in the manner contemplated in clause 4 below, together with valid proof of purchase of the product; and
      • Sissy Boy shall, at its election and to the extent that Sissy Boy determines that the product is, in fact, defective, replace the product or alternatively, repay the price;
      • provided that if the CPA does not apply to the transaction with the user, then the user shall only be entitled to return such defective product within 28 (Twenty Eight) days of delivery of such product to the user and provided further that the user furnished the Defect Notification to Sissy Boy within 48 (Forty Eight) hours of delivery of the product to the user; or

    • if otherwise permitted by law, subject to, if the CPA applies to the transaction with the user, the peremptory provisions of sections 56(2) and (3) of the CPA.
  4. Products to be returned by the user in accordance with the provisions of clause 3 above may only be returned by the user to Sissy Boy in the following manner:
    • to any Sissy Boy store in the RSA; or by way of registered post or courier service and at the user’s own expense, to Sissy Boy’s physical address detailed in clause 3.1.5 (found on the pdf), subject to, if the CPA applies to the transaction with the user, the peremptory provisions of section 56(2) of the CPA and provided that if the user is returning an incorrectly delivered product to Sissy Boy (as contemplated further in clause 3 above) or Sissy Boy determines that the product is defective, then Sissy Boy will bear the reasonable cost of the collection of the product and the delivery of a replacement product (to the extent applicable) to the user.
  5. Products may not be exchanged once your Offer has been accepted by Sissy Boy.
  6. No cash refunds will be made in respect of any products ordered via the Website.
  7. While Sissy Boy will use its reasonable endeavors to fill any Order, the fulfillment of any and all Orders is subject to availability of the products from Sissy Boy or the particular supplier thereof (as the case may be) and is furthermore subject to any factors beyond Sissy Boy’s control which may either wholly or partially prevent it from fulfilling such Order(s). Sissy Boy will communicate any such difficulty to you and will remove any unavailable product from your Order and ensure that you are not charged for it or alternatively, if you have already been charged for such product, will endeavor to agree with you on a suitable substitute product or, if no suitable substitute product can be agreed to between Sissy Boy and yourself within 5 (Five) days, will credit you in respect of the monies paid therefor.