FREE DELIVERY AND RETURNS TO ANY SISSY BOY STORE

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returns & refunds

You have 7 days from date of dispatch to return or exchange an online item.

drop-off
no return fee - free
1. Just repack your item(s) in the original packaging with the tags attached.
2. Bring your parcel to any Sissy Boy store. You can find your most convenient branch here.
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collection
R80.00 - return cost deducted from final amount to be refunded
1. Click here to generate and print your Returns Form.
2. Re-pack your item(s) in the original packaging with labels and tags still attached.
3. Securely attach the printed Returns Form to your parcel making sure to cover the original delivery label.
4. Call us on +27 (0) 21 506 4600 to arrange a collection time and date.
create a return


HOW MUCH WILL MY RETURN COST ME?

Please note that all delivery charges are non-refundable, unless the order has arrived damaged, faulty or incorrect. It is at Sissy Boy's own discretion to determine whether a refund for delivery may be waivered.

What should I do if I receive an incorrect item?

  • Fill in the 'Returns Form' included with your order and get in touch via info@sissyboyjeans.com within 7 days of date of delivery. 
  • If the item(s) is returnable re-pack them in the original packaging with labels and tags attached. 
  • You may return the items as set out using our in-store return or our courier collection option. 
  • No courier fee will be charged to you if you choose the option to return via courier. 

What should I do if I receive a faulty item?

We will gladly exchange or refund a full-priced returnable item based on genuine quality complaints provided that: 

  • The item has not been altered in any way; 
  • The fault/defect is not as a result of ordinary wear and tear; 
  • The fault/defect did not occur as a result of negligence and/or non-compliance with the items care instructions; 
  • The item is returned within 6 months from date of purchase; and 
  • A valid proof of purchase is presented together with the returned item. 
  • You may return the items as set out using our in-store return or our courier collection option. 
  • Should you wish to return your item(s) via courier, please complete the  'Returns Form' included with your order and get in touch via info@sissyboyjeans.com, within 6 months of date of delivery. 
  • Re-pack the item(s) in the original packaging with labels and tags still attached.

How will I be refunded for my return?

In-store:

If the request for a refund is granted after an inspection of an item(s), the refund can either be paid in cash, reversed back to the card used to purchase the item(s) or loaded onto an in-store gift card. 

  • Return the parcel, together with proof of purchase, to any Sissy Boy store, within 7 days of date of delivery, for an in-store exchange or refund. 
  • The period to return the parcel for a defective/faulty item is 6 months.
  • Kindly note that we reserve the right to inspect any returned item prior to processing a refund or exchange. 

Collection:

If the request for a refund is granted after an inspection of an item(s), the refund will be processed, within 7 days thereafter, into the account from which payment was received. 

Please allow for up to 10 working days for your card to be refunded. click here to arrange a collection or locate a store near you.

  • If the item(s) is returnable, confirm by emailing info@sissyboyjeans.com, within 7 days of date of delivery. The period to return the parcel for a defective/faulty item is 6 months.
  • Re-pack the item(s) in the original packaging with labels and tags attached.
  • Kindly note that we reserve the right to inspect any returned item prior to furnishing a refund or exchange
  • Return Requests shall be subject to a courier fee of R80.00, which is payable via EFT prior to collection of the item(s) or you may request the deduction thereof from the refund due to you.
  • Exchange Requests shall be subject to a courier fee of R160.00, which is payable via EFT prior to collection of the item(s). 

Defective/faulty items:

  • If the item(s) is confirmed to be defective/faulty, the replacement item(s) will be delivered to
    you at no additional cost subject to the stock being available.
  • Should you however opt to cancel the transaction, we will process your refund within 7 days’
    of receipt of your garments. This option is only available if a defect/fault is detected.
  • If no defect/fault is detected in the returned item(s), a courier fee of R160.00 will be payable
    via EFT before the item(s) are delivered back to you. 

What item(s) are non-returnable for exchange or refund?

Due to hygiene reasons, we will unfortunately not accept the return of the following items:

  • Bodysuits
  • Bikini bottoms 
  • One-piece costumes 
  • Face masks

Our returns/exchange policy during Sale and Black Friday periods:

  • Exchanges on sale item(s) are permitted within 7 days from the date of delivery.
  • Exchanges on sale item(s) will only be accepted in-store, not online.
  • To the extent allowed by law, no cash refunds will be afforded on sale items.
  • The exchange of any sale item is subject to availability. Should we have no further stock, we will provide you with an in-store gift card to the value of the item(s) purchased. This gift card can only be used on an in-store purchase. 

What is your returns policy for the sissy boy watch collection?

  • Our watches have a two year warrantee from the date of purchase.
  • All watches are guaranteed against defects in materials and workmanship.
  • This includes: Movement, hands and dials.
  • This excludes: Battery, case, glass, strap, bracelet and plating.
  • Damage caused by improper handling, Lack of care, accidents, normal wear and tear will not be covered.

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